24 Hour Livestock Guarantee regulations and claims

1. The death must be reported either in person, direct phone call, voicemail or via email during the guarantee period.

2. The dead specimen must be brought into the store during normal business hours following the death of the livestock.

3. A Water sample must accompany the claim within the same 24 hours, this is very necessary to prove your water quality is up to standards that would keep new specimens alive. Water conditions must be as follows: Ammonia - 0.0 ppm, Nitrites - 0.0 ppm , Nitrates 0.0 - 25 ppm, pH - 8.0 - 8.4, specific gravity - 1.020 - 1.025.

4. The sales receipt of the purchase must accompany the claim within the same 24 hours.

5. Guarantee only applies to the original purchase, there is never a guarantee on any replacement items. If the replacement item dies, there is no further guarantee.

We cannot stress enough the importance of following the step-by-step Acclimation Procedure per our acclimation instructions. In our experience, the majority of losses occur because of rushed or improper acclimation.

Aquarium water that has gone bad from limited or no maintenance or water changes, would still keep your long lived inhabitants alive. This is because these specimens lived in the water while the water was changing; therefore they got acclimated to the change over a long period of time. New inhabitants, will often times die over a few days, or a few weeks, since they were acclimated to this water over just a few hours and cannot live in improper water conditions with such a short acclimation period.